Support

Troubleshooting and FAQ (Frequently Asked Questions)

Before you read any further make sure that you are using the latest update of TodoPlus.

Do this by selecting "Search for updates" in the help menu, like this:


You must uninstall your current version of TodoPlus before you install new versions.


My computer slows down when using TodoPlus for Mac

Upgrade to the latest version of TodoPlus for Mac (version 2.52 or newer) and try again.
TodoPlus for Mac version 2.52 only use approx. 3-6% of the CPU. TodoPlus for Mac up to version 2.5 used op to 65% of the CPU.


Error when trying to print from TodoPlus for Mac

Upgrade to the latest version of TodoPlus for Mac (version 2.52 or newer) and try again.
This was a bug only with the latest versions of Mac OS X.


Some vertical lines are missing when printing with graphics

Your internet browser must be set to print background images.

Firefox : Go to the FILE-menu, select PAGE SETUP... and then enable PRINT BACKGROUND.
http://malektips.com/firefox_0026.html

Internet explorer : Go to the FILE-menu, select PAGE SETUP... and then enable PRINT BACKGROUND COLORS AND IMAGES.
http://www.febooti.com/support/faq/iezoom/print-web-page-background.html

Safari : Go to FILE-menu, select PRINT... and then enable PRINT BACKGROUNDS.
http://www.fanhow.com/knowhow:Use_Safari_to_Print_Background_Image_28769033


Keyboard shortcuts does not work while I edit tasks

Upgrade to the latest version of TodoPlus and try again. In version 1.620 cut/copy/insert tools can also be used for copying text while editing tasks.


Missing tasks?

Remember that the active filters are used when showing your plans in the internet browser.


Did you accidentially delete a task?

Click the "undo" icon, which undo´s the latest change.

You can also use these keyboard shortcuts:
PC-edition : Ctrl+Z
Mac-edition : Cmd+Z


I can not show my tasks as html in the internet browser on my Windows PC

Upgrade to the latest version of TodoPlus and try again.


I can not see my saved files in Windows Explorer

This happens if you save your files in the folder called PLAN, because of security features of Microsoft Windows.

The solution is to save your files at another location like your DOCUMENTS folder or a USB flash stick.


Is TodoPlus really free of charge?

Yes! TodoPlus is free of charge and there is no trial period or expiration date.

There might be a pro-edition someday, but the free edition will continue to exist.


Known issues

- UTF16 characters are currently not supported completely. You are able to insert texts in unicode UTF8 format (like Russian, Greek, Korean, Japanese, Chinese etc.). The characterset is the same as your operative system.
- Right-to-left languages are currently not supported.


If you have installed the latest version of TodoPlus and have found a software error that is not mentioned on this page then please contact support.